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ac800 collects only the account and transaction data needed to run your wallet, process payments via Nagad and Bank Transfer, and keep your access secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — subject to your local law and eligible region.
When you open an account with us, we collect the details you submit during registration — name, contact information and the payment identifiers connected to your wallet. For transactions processed through Nagad or Bank Transfer, we retain the reference data needed to match your deposit or withdrawal record to your account. We do not store full payment credentials on our servers; those are handled through the payment channel you use. We also collect device and session data — browser type, IP address, session timestamps — to detect unusual access patterns and protect your account from unauthorised use. This is standard security practice, not marketing profiling. Cookie data collected during your session helps us keep you signed in and remember your display preferences; it is not shared with advertising networks. Your activity history — game rounds, account wallet movements and support conversations — is retained for the period required by our operational records policy and any applicable regulatory obligation in the region where you access our services. If you are accessing from Bangladesh, whether this service is available to you depends on your local law and eligible region status. We do not sell your personal data to third parties.
This policy applies to information processed through the ac800 platform specifically. It does not extend to third-party services you reach from our pages, and its coverage depends on the region in which you access our services and what local law permits.
Any data you submit when logging in, updating your profile or verifying your identity falls within this policy. We process these details solely to authenticate your session and maintain your account record.
Deposit and withdrawal records connected to Nagad or Bank Transfer are covered here. We retain payment reference data for reconciliation purposes; full credential processing sits with the respective payment channel.
Your interaction with pages, game sessions and wallet screens generates session-level data that we use for security and service continuity. This data stays within our systems and is not used for cross-site advertising.
Links or embedded services from outside our platform follow their own privacy terms. We are not responsible for data practices on third-party sites, and this policy does not cover what those services collect from you.
You have concrete choices about the data we hold on you. Reviewing your account record is the starting point — sign in and check the account section to see the profile details and payment references currently stored. If anything is out of date or incorrect, you can submit a correction request through our support route; we will update the record once the request is verified against your account. If you want to understand what specific data we hold, you can raise a data enquiry with our support team and we will outline the categories of information tied to your account. For Nagad and Bank Transfer transaction records, the relevant reference entries are visible in your wallet history. Requests to restrict processing or to close your account are handled through the same support channel. Response timelines depend on the verification steps required, which are shown in the support flow when you raise the request. Access to these rights may be subject to your local law and the eligible region conditions that apply to your account.
Sign in and open the account section to check the profile and payment details we currently hold. The wallet history tab shows transaction references linked to Nagad and Bank Transfer entries.
If your stored details are wrong, contact support with the correct information and your account identifier. We verify the request against your account before making any change.
Send a data enquiry via our support route to ask what categories of information we hold. We will respond with a clear account-level summary without requiring you to resubmit your full registration details.
Account closure and the associated data retention period are handled through support. The steps and timeline are shown in the support flow when you raise the request.
If you have a question about how we handle your data, or you want to exercise any of the rights described in this policy, use one of the contact routes below. We do not publish response time commitments here because they vary by request type and verification requirement — the support flow will show you the relevant steps once you raise a request.
Open the chat icon from any page on ac800 while signed in. This route is for account-level privacy questions, correction requests and data enquiries tied to your session.
Send your request to the support email address shown in your signed-in account area. Include your account identifier and the specific data question so we can route it to the right team.
The Help Centre on ac800 contains published articles on account data, wallet records and how to submit a correction. Check there first — many common questions are answered without needing to contact the team.
Our approach to your data is based on keeping only what is operationally necessary and making the access routes clear. Below are the four areas that cover most questions we receive about how we manage your information.
We use cookies to keep your session active and to save display preferences between visits. No cookie data is shared with advertising networks. You can adjust cookie permissions through your browser settings, though some account features require session cookies to function correctly.
Transaction references for Nagad and Bank Transfer are stored as reconciliation records only. Full payment credentials are not retained on our servers — they are processed through the respective payment channel and governed by that channel's own security practices.
We keep account and transaction records for the period required by our operational policy and any applicable obligation in your access region. When an account is closed, we follow the retention schedule published in our terms before deletion is completed.
Any request to update, restrict or delete your data is submitted through our support channel. We verify your identity against the account before processing the request. The steps are shown in the support flow when you raise the request.
These are the questions we receive most often about how we handle your data on ac800. If your question is not answered here, raise it through the support route described in the contact section above.
We collect the name, contact details and payment identifiers you submit during registration. For Nagad and Bank Transfer transactions, we retain the reference data needed to match the payment to your account record. We do not store full payment credentials on our servers.
We do not sell your personal data. We may share reference data with the payment channel — such as Nagad or Bank Transfer — when processing a transaction, but only what is needed for that specific payment. Third-party links from our site follow their own privacy terms.
Sign in and check the account section to review your stored profile and wallet history. For a fuller account-level summary, raise a data enquiry through our support channel. We will outline the categories of information tied to your account after verifying your identity.
Yes. Contact our support team with the correct information and your account identifier. We verify the request against your account before making any update. The correction route is available through live chat or the support email shown in your signed-in account area.
Records are retained for the period required by our operational policy and any applicable regulatory obligation in the region where you access our services. The full retention schedule is set out in our terms. After account closure, deletion follows that published schedule.
This policy covers data processed through the ac800 platform. Whether the service itself is accessible to you depends on your local law and eligible region. If you are in Bangladesh and can access the platform, this policy applies to the data we process in connection with your account.